OUR DELIVERY FEE is $10 for Toowoomba only. Delivery outside of Toowoomba ie Westbrook, Wyreema, Southbrook, Withcott, Highfields, Meringandan etc is $15. If you are unsure please don't hesitate to call us on 1300 062222. Overseas orders will incur an additional delivery fee so please call us to obtain pricing. Any orders, received prior to 11am can generally be delivered prior to 5pm the same day. However should you wish to order after this time, please call our friendly staff and in most cases we can accommodate late orders. We aim to deliver by 5.00pm Monday to Friday. We do not deliver on public holidays or weekends. The Organic Florist is a member of Petals Australia. Please call us on 1300 062 222 to discuss further if you have any queries.
Ordering and Deliveries
Placing and Accepting Orders
Orders are unable to be dispatched until payment in full has been received and The Organic Florist is satisfied with the integrity of the order. The Organic Florist is not responsible for any loss or damage caused by late delivery or cancellation of an order or product.
Cancellation by Us
We reserve the right not to provide goods and services, without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from exercising these rights.
Cancellation by You
If you need to cancel an order, please contact The Organic Florist immediately. Once we have accepted an order, cancellation of the order is within our sole discretion.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Unfortunately, re-sending will result in an additional fee.
If an item has been lost in transit, at times we cannot dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.
You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. ** Please read delivery guidelines above.
Pricing Outside of Standard Products
If you would like to place an order outside of standard products, please contact us on 1300 062 222.
Good Damaged or Faulty on Delivery
The Organic Florist's main priority is your satisfaction. If you receive products that are damaged or faulty, we will happily organise an exchange for you. Please advise us immediately (Ph: 1300 062 222) and return damaged/faulty goods within 48 hours of receipt.